Who we are
SOLVO designs and builds custom software: websites and online shops, Google SEO, mobile apps, CRM systems and management dashboards, SaaS platforms, custom software and 3D virtual tours.
These are our details:
- Owner: Eric Herreros
- Trading name: SOLVO
- Address: Calle Pisa, 07011 Palma
- Email: hola@solvosoftwares.com
- Phone: +34 676 88 15 74
Who these terms apply to
They apply to all the projects and services you contract with us, whether you are a business, self-employed or a private individual.
Each project also has a written proposal setting out its scope, price and timeline. If the proposal says something different from these terms, the proposal prevails, unless it reduces rights that the law grants you.
When we say “consumer”, we mean a private individual contracting for purposes outside their trade, business or profession. Consumers have some additional rights, which we explain in each section.
Our contracts are concluded in Spanish: the Spanish version of the proposal and of these terms is the one that applies, and this English translation is for information only. We email you a copy of the proposal and of your acceptance, and keep it for the whole relationship and the statutory periods afterwards.
How to commission a project
You tell us what you need by phone, on WhatsApp, with the “We’ll call you” form, with the quote request form, by email or in a meeting. You cannot contract or pay online through this website.
We send you a written proposal. Before the first payment, you receive in writing the scope, the total price including taxes, the payment terms and the timeline.
The proposal also states what we deliver, what we need from you, what is not included and any third-party costs you may have (domain, app store accounts, licences).
The proposal is valid for 30 days from when we send it. After that, we may update the price or timeline before we start.
Before accepting, you can ask us to correct any detail or error. The contract is concluded when you accept the proposal in writing (an email or a signature is enough) and make the first payment.
What “fixed price” means
Each project has its own written proposal. Your proposal shows each price excluding VAT and, next to it, the total including the VAT that applies to you. The proposal sets out the total price you pay, including taxes, for the scope it describes: no extra hours, surprises or charges that are not in writing.
The one-off payment and the monthly fee are those set out in the accepted proposal and are fixed before we start. The one-off payment is what you pay; the monthly fee can only change as explained at the end of this section, with 30 days’ notice and the option to cancel at no cost.
The price only changes if the scope changes: for example, an extra page, a new feature or an integration that was not planned. In that case, we send you the cost and the effect on the timeline, and we only go ahead if you accept it in writing.
Third-party costs (domain, developer accounts, payment fees, licences) are not part of our price and are explained below. Hosting is included in the monthly maintenance fee. The SEO monthly fee does not include hosting. For 3D virtual tours, hosting is included in their optional monthly fee: without it, you host the tour yourself.
The monthly fee may change, but we always give you 30 days’ notice and you can cancel at no cost before the change applies.
Payments
For projects, you pay in one of these two ways, whichever is set out in your proposal: 100% on accepting the proposal, or in 3 equal monthly instalments, the first on the date agreed in your proposal and, from the second, together with the monthly fee (explained in “Delivery and acceptance”). We issue an invoice for each payment. If you pay in 3 instalments and the total cannot be split into equal amounts, the difference in cents goes into the first one.
On long projects, the proposal may set out payment in more stages. If the proposal does not state the method, you pay 100% on accepting it.
Payment is by bank transfer.
The monthly fee is paid in advance, at the start of each month, from the day you accept the finished project (when it goes live and you sign it off).
If you pay for the project in 3 instalments, the monthly fee starts with the second instalment and is paid together with it.
If a payment is more than 15 days late, we will let you know and may pause the work until we receive it. The timeline moves by the length of the delay.
If a monthly fee remains unpaid for more than 30 days, after notifying you in writing we may suspend the service covered by the fee: hosting, maintenance and support. If the payment is not brought up to date, we treat it as a cancellation: your licence to use the software continues and we hand over the software’s files and your data, as explained in “Software ownership and licence to use”. Any unpaid fees remain due.
If you pay for the project in 3 instalments and an instalment is not paid on its date, we will let you know. If it is still unpaid after 15 days, we may pause work on the project until we receive it, and the delivery schedule moves by as long as the delay lasts. If it is still unpaid after 30 days, after notifying you in writing we may suspend your licence to use the software until you pay it, because the licence with no end date comes once the project is paid in full. The remaining instalments are not brought forward: they stay on their dates. Once you pay what is overdue, everything resumes.
If you contract as a business or self-employed person, late payments may incur the default interest provided for in Spanish Law 3/2004 on combating late payment in commercial transactions.
The billing day of the monthly fee is the same day of the month on which it started (if a month does not have that day, the last day of that month), and it marks the start of each month of the fee, which is paid in advance. You have 72 hours to pay it: the billing day itself and the two following days. On that day we send you a notice by email, by WhatsApp or by both, as you prefer (by WhatsApp only if you have agreed to it), with the amount, the item and, if it has already been issued, the invoice. If we have no record of the payment when the deadline ends, we let you know the following day and, if it is still outstanding, we remind you no more than two more times, 7 and 14 days after that notice. The notices are for information only: the deadline and the obligation to pay are those in these terms even if a notice does not reach you.
Invoices are issued on behalf of SOLVO by the person or company that invoices our services, and their tax details appear on each invoice. We send them to you as a PDF by email.
Third-party costs
Some services are not provided by us and are paid directly to their provider. We help you sign up for them and, whenever possible, they are in your name. The domain is in your name from the start.
- Your website’s domain.
- Hosting for your website, if you only contract SEO: its monthly fee does not include it, and your website can stay where it is now. Hosting for your 3D virtual tour, if you do not choose its optional monthly fee. For all other services, it is included in the monthly maintenance fee.
- Apple developer account (currently USD 99 a year; Apple shows you the price in euros when you sign up) and Google Play developer account (USD 25, one-off payment).
- Payment gateway fees in online shops, apps and SaaS platforms.
- Licences for third-party tools you want to connect or use.
- Servers and external services beyond a certain level of usage or data volume: we will tell you before they are needed.
If we sign up for something on your behalf
If you ask us to sign up for something for you, we invoice it at cost, with no mark-up, and give you the access details.
Third-party prices may change for reasons outside our control. If something you pay for through us goes up, we will let you know before renewing it.
Timelines for each service
Delivery timelines start once we’ve received the first payment and the materials we need. If you hire us as a private individual, timelines start when your 14-day withdrawal period ends, or earlier if you ask us in writing to start straight away.
These are the estimated timelines for each service. All of them are contracted with a one-off payment and a monthly fee, which is mandatory except for 3D virtual tours, where it is optional. The price and timeline of your project are set out in the proposal:
- Websites and online shops: one-off payment and mandatory monthly fee, at the price set out in the accepted proposal. Estimated timeline: 1 week.
- Google SEO: one-off payment and mandatory monthly fee, at the price set out in the accepted proposal. Estimated timeline: 1 week.
- Mobile apps: one-off payment and mandatory monthly fee, at the price set out in the accepted proposal. Estimated timeline: 2 to 4 weeks.
- CRM systems and management dashboards: one-off payment and mandatory monthly fee, at the price set out in the accepted proposal. Estimated timeline: 1 to 3 weeks.
- SaaS platforms: one-off payment and mandatory monthly fee, at the price set out in the accepted proposal. Estimated timeline: 2 to 5 weeks.
- Custom software: one-off payment and mandatory monthly fee, at the price set out in the accepted proposal. Estimated timeline: depends on the project.
- 3D virtual tours: one-off payment and optional monthly fee, at the price set out in the accepted proposal. Estimated timeline: depends on the space.
What makes a timeline move
The timeline is paused while we wait for something that depends on you: materials (texts, photos, logo, access details), answers or the approval of a deliverable. It resumes, with the same number of days remaining, once we receive it.
We normally reply to your messages within 2 working days. We ask you to review deliverables and answer questions within 5 working days.
If the project is stalled for more than 60 days due to a lack of response or materials, we treat it as paused. To resume it, we will propose a new timeline based on our availability, at no extra cost.
Third-party timelines do not depend on us: reviews by Apple and Google, domain propagation or the verification of a payment gateway.
If the delay is on our side, we will tell you as soon as we know and give you a new date.
If, for reasons attributable to us, we miss the final date in the proposal by more than 30 days, you can cancel without paying for the work still outstanding.
What we need from you
To keep to the timeline, we need you to:
- Send us on time the materials the proposal asks for (logo, texts, photos, products, data to import).
- Give us the access we need: domain, hosting, Google Business Profile, Apple and Google accounts or the systems to be connected.
- Appoint a contact person who can make decisions and approve deliverables.
- Guarantee that you have the right to use the texts, images, trade marks and data you give us, and that their use is lawful.
- For 3D virtual tours, guarantee that you may show the space (it is yours or whoever holds the rights to it allows it) and that no people or personal data are visible in the photos you send us.
- Review the deliverables and tell us what to change within the review periods.
Changes included
Each project deliverable (for example, the design and the test version) includes two rounds of changes.
A round is one list with all the changes you want in that deliverable, sent in one go. Gathering your feedback into a single list helps us move faster.
Included changes are adjustments within the approved scope: texts, colours, the order of sections, small details of how things work.
Extra rounds, or anything that expands the scope (a new page or feature, redoing something already approved), are quoted separately, at a fixed price and only if you accept in writing.
Delivery and acceptance
When the project is finished, we give you access to a test version: at a test address, on your domain without announcing it or, for apps, as a test build.
You have 7 calendar days to try it and tell us about any error or anything that does not match the proposal. We fix it at no cost.
The project is deemed accepted when you confirm to us in writing that you accept it.
If you contract as a business or self-employed person, it is also deemed accepted when those 7 days pass without you reporting any errors, or if you start using it with your customers.
On acceptance, we publish the project, give you your access details and the monthly fee starts if it had not started yet (if you pay in 3 instalments, it starts with the second instalment), and so does your licence to use the software if you did not have it yet. With the maintenance fee, we host it. For 3D virtual tours, the monthly fee only starts if you have chosen it; if not, instead of publishing the tour we hand it over with its files and the viewer.
Warranty
For the 3 months following acceptance, we fix free of charge any error in what we deliver: anything that does not work as the proposal says.
The warranty does not cover changes made by you or by third parties, failures of external services (hosting, payment gateways, APIs, app stores), third-party updates that change how things work, or new features.
Without prejudice to the legal guarantee if you are a consumer, bug fixes and updates are also covered by the monthly maintenance fee while it is in force, and those of the viewer by the optional fee for 3D virtual tours if you choose it. The SEO monthly fee does not include them.
If you are a consumer, this warranty is in addition to the legal guarantee granted to you by the Spanish General Law for the Defence of Consumers and Users (consolidated text, TRLGDCU), which it neither limits nor replaces.
Software ownership and licence to use
The software we build and its source code belong to SOLVO: we don’t transfer ownership to you. Once the project is paid in full, you hold a licence to use it in your business with no end date, even if you drop the monthly fee. If you cancel, we hand over its files and your data so you can host it wherever you like, and our support stops. What you give us (your text, your photos, your brand and your logo) and your data remain yours.
Your licence to use the software starts with your first monthly fee or when you accept the project, whichever comes first (if you pay in 3 instalments, the first fee comes with the second instalment). Once the project is paid in full, the licence has no end date.
The licence is non-exclusive and non-transferable: it lets you use the software in your business. While instalments of the project are still outstanding, it depends on them being up to date, as explained in “Payments”; once the project is paid in full, it has no end date and does not depend on the monthly fee. It does not include selling, assigning or sublicensing the software, and the files we hand over do not give you ownership of it.
If you cancel the monthly fee or stop paying it, your licence to use the software continues. At the end of the last month paid (for non-payment, as explained in “Payments”), we hand over the software’s files, so you can host it wherever you like, and your data in a structured, commonly used format that you can export and take to another provider; afterwards we delete our copy, except what the law requires us to keep. From then on our support stops completely: we do not host it, fix errors, update it or handle incidents. How it works wherever you host it, and any changes made by you or third parties, fall outside the fee and our commercial guarantee, without prejudice to the legal guarantee if you are a consumer.
Open-source libraries and third-party components keep their own licences.
We may show the project in our portfolio and on our social media, unless you tell us in writing that you do not want us to. We never show your customers’ data or confidential information.
We only show 3D virtual tours in our portfolio or on our social media with your written permission, because they show a real space.
For 3D virtual tours the monthly fee is optional, so the licence does not depend on it: once the total is paid, you receive a free, perpetual, non-exclusive licence to use the tour (the 3D recreation of the space, its text and its hotspots) and the viewer used to explore it, which is SOLVO’s own tool with no paid third-party licences or fees, and we hand over its files so you can host it wherever you like. Your photos remain yours.
Monthly fee: hosting and maintenance
The monthly fee is mandatory for all services except 3D virtual tours, where it is optional, and is contracted together with the project. For websites and online shops, mobile apps, CRM systems and management dashboards, SaaS platforms and custom software, it is the maintenance fee; for Google SEO, it covers each month’s SEO work, and for 3D virtual tours, hosting and changes to the tour (explained in the next two sections).
The maintenance fee includes hosting and servers, maintenance, security updates, backups, bug fixes and support. It also includes one design change and up to 10 small changes a month, which may add features of limited scope. A full redesign or a major extension is quoted separately.
The fee is mandatory because the project needs hosting, security updates, backups and incident handling every month, and with it we take care of all of that.
It starts on the day you accept the finished project (when it goes live and you sign it off) and is paid in advance, at the start of each month. Its amount is the one set out in the accepted proposal.
It has no minimum term: it runs month to month from that day. You can cancel whenever you want by asking us in writing with 30 days’ notice; the cancellation takes effect at the end of the month already paid.
When you cancel, or if the fee is suspended for non-payment, you keep your licence to use the software, as explained in “Software ownership and licence to use”: we hand over its files and your data in a format you can export, so you can host it wherever you like, and we stop hosting it, maintaining it and providing support.
Changes you do not use in one month do not carry over to the next.
We act as quickly as possible; the time needed to resolve an issue depends on the incident.
The included hosting covers normal use of the project. If usage or data volume grows beyond what was planned, we will tell you before it needs to be expanded. External tools you want to use are not included, unless the proposal says otherwise.
Search engine optimisation (SEO)
SEO is contracted with a one-off payment, which includes: a technical audit and error fixing, a review of your Google Business Profile, titles and descriptions for every page, structured data for Google and AI and a report on what was done and why. It also comes with a mandatory monthly fee, with no minimum term: it runs month to month from the day you accept the finished project (when it goes live and you sign it off), with the same cancellation as the previous section. Both amounts are those set out in the accepted proposal.
The SEO monthly fee covers each month’s SEO work: tracking of your key searches, management of your Google Business Profile and reviews, ongoing technical improvements and a monthly report you can actually understand. It doesn’t include hosting for your website: it can stay where it is now.
We do not guarantee specific rankings on Google or in AI assistants: nobody controls their results. We do commit to specific work, in writing, and we explain what we have done and why.
To do the work, we need access to your website and your Google Business Profile. If you cancel, we stop the monthly work, hand control back to you and you can revoke our permissions.
Paid advertising on Google or social media is not included and is quoted separately.
3D virtual tours: optional monthly fee
For 3D virtual tours, the monthly fee is optional: you can contract it together with the project or not.
If you do not choose it, on acceptance we hand over the tour with its files and the viewer, ready for you to host on your website or wherever you like. Without prejudice to the legal guarantee if you are a consumer, hosting, updates and later changes are then your responsibility, and any changes you ask us for are quoted separately.
If you choose it, it includes hosting for the tour and its link, one new or redone room a month with your photos when the space changes, up to 5 changes a month to the text and the hotspots, and viewer updates, bug fixes and support. To redo or add a room, we need your new photos, taken following our guidance. Changes you do not use in one month do not carry over to the next.
If you choose it, it has the same terms as the maintenance fee: it starts on the day you accept the finished project (when it goes live and you sign it off), is paid in advance at the start of each month and runs month to month from that day, with no minimum term, and you can cancel in writing with 30 days’ notice. Its amount is the one set out in the accepted proposal.
When you cancel, we stop hosting and updating the tour and hand over its files and the viewer so you can host it wherever you like.
The viewer is SOLVO’s own tool, with no paid third-party licences or fees: with or without the fee, and also after you cancel, you can keep using it with your tour with no licence fee, as explained in “Software ownership and licence to use”.
Publishing apps on the App Store and Google Play
Publishing on the App Store and Google Play is an extra, with a single price for both stores: the one set out in the accepted proposal. It is not included in the price of the app: it is paid separately.
We publish it with your Apple and Google developer accounts, which you sign up for and pay for yourself. The price of those accounts is explained in “Third-party costs”.
If Apple or Google reject the app because of something in our work, we fix it at no cost until it is approved. Approval and review times depend on the stores.
If you want to cancel the project
You can cancel a project at any time by telling us in writing.
In that case, you pay for the work done up to that day, calculated on the fixed price and the stages completed. The first payment is not automatically forfeited: if you have paid more than the work done, we refund the difference; if you have paid less, we invoice the rest, never more than the total price.
Once paid, we return your materials and your data. The software and its code belong to SOLVO, as explained in “Software ownership and licence to use”.
If you are a consumer and still within the withdrawal period, the section on the right of withdrawal below also applies.
If we cancel
We only cancel a project for serious reasons: non-payment for more than 30 days, a project stalled for more than 60 days due to a lack of response, or if you ask us to do something unlawful. Before doing so, we notify you in writing and give you 15 days to resolve it.
If we have to cancel for a reason on our side, we refund what you have paid for work we have not done, together with your materials and your data.
Right of withdrawal (consumers)
If you are a consumer and contract at a distance (by email, phone or video call), you have 14 calendar days from the conclusion of the contract to withdraw from it without giving any reason.
We do not start work during those 14 days unless you expressly ask us to in writing. If you ask us to and then withdraw, you only pay the proportionate part of the service provided until you tell us.
If you withdraw before we start, we refund everything you have paid.
You would only lose the right of withdrawal if the service has been provided in full and you previously gave your express consent and acknowledged that you would lose it, as the law requires. The fact that the development is custom-made does not by itself remove this right.
We refund the money within 14 calendar days at most from when you tell us you are withdrawing, using the same payment method you used, unless we agree on another one at no cost to you.
To withdraw, simply send us a clear statement by email (hola@solvosoftwares.com) or by post (Calle Pisa, 07011 Palma). You can use this template, although you do not have to:
- For the attention of Eric Herreros, Calle Pisa, 07011 Palma, hola@solvosoftwares.com:
- I hereby give notice that I withdraw from the contract for [service], concluded on [date].
- Name and address of the consumer: [...]
- Date: [...]
- Signature (only if sent on paper).
Liability
We are responsible for ensuring that our work meets what was agreed in the proposal, and we carry it out with professional care.
We are not liable for failures of third-party services (hosting, payment gateways, app stores, external APIs), for how you use the project, for the content and data you give us, or for business or search ranking results.
If you contract as a business or self-employed person, our liability is limited to what you have paid for the project (or, for monthly services, to the fees for the last 12 months) and does not include loss of profit or indirect damage.
These limits do not apply in the event of wilful misconduct or gross negligence on our part, nor do they reduce the rights that the law grants to consumers.
We recommend keeping your own backups of your content and data, even when the project already includes automatic backups.
Confidentiality
What you tell us about your business is confidential: we do not share it with anyone and only use it for your project, during the relationship and for up to 3 years after it ends.
If you need one, we sign a non-disclosure agreement before you give us any sensitive information.
Personal data held by your business
When, to build or maintain your project, we access personal data for which you are the controller (for example, your customers in a CRM, a data import or the maintenance of an online shop), we act as a data processor under Article 28 GDPR.
Before accessing that data, we sign a data processing agreement with you: we only process it on your instructions, with security measures, with staff bound by confidentiality and with the providers listed in the agreement.
We help you respond to requests from individuals exercising their rights and notify you without delay of any security breach. At the end, we return or delete the data, as you choose.
The data you give us as a client (contact and billing details) is processed in accordance with our privacy policy.
Changes to these terms
We may update these terms. Each project is governed by the version in force on the day you accepted the proposal.
For the monthly fee, we give you 30 days’ notice of any change in price or terms, and you can cancel at no cost before it applies.
Governing law and complaints
These terms are governed by Spanish law.
If you have a complaint, write to us first: we will try to resolve it and normally reply within 15 days.
If you are a consumer, you can ask for an official complaint form (hoja de reclamación) and contact the consumer affairs services of your autonomous community. [PENDIENTE: confirm which complaint forms are required by the regional rules of the company’s registered address]
If you are a consumer, the courts of your place of residence have jurisdiction.
If you contract as a business or self-employed person, the parties submit to the courts of Palma.
How to contact us
For any questions about these terms, a proposal or a project in progress:
- Email: hola@solvosoftwares.com
- Phone: +34 676 88 15 74
- Post: Calle Pisa, 07011 Palma
- The form on the contact page of this website